Refund Policy

At MHTraderGroup.com, we are committed to providing you with the best possible shopping experience. We understand that sometimes products may not meet your expectations, and we want to ensure you have a clear understanding of our refund and return policies.

Eligibility for Refunds

Products Eligible for Refund

• Products received in damaged or defective condition
• Products that don't match the description on our website
• Products with manufacturing defects
• Wrong items shipped

Products Not Eligible for Refund

• Products that have been used, worn, or altered
• Products without original packaging and tags
• Personalized or custom-made items
• Digital products or downloadable content
• Products purchased during clearance sales (unless defective)

Refund Process

Step 1: Contact Customer Support

If you need to request a refund, please contact our customer support team within 7 days of receiving your order.

Step 2: Provide Required Information

When contacting us, please provide the following information:

• Order number
• Product name and description
• Reason for refund request
• Photos of the product (if applicable)
• Your contact information

Step 3: Return Authorization

Once your refund request is approved, we will provide you with a Return Authorization Number (RAN) and return shipping instructions.

Step 4: Return Shipment

Please ship the product back to us within 14 days of receiving the RAN. The product must be:

• In its original condition
• Including all original packaging and accessories
• Properly packaged to prevent damage during transit

Refund Timeline

Stage	Timeframe	Description
Refund Request	Within 7 days	Contact customer support with refund request
Return Authorization	1-2 business days	Review and approval of refund request
Return Shipment	Within 14 days	Ship product back to our facility
Product Inspection	2-3 business days	Inspect returned product upon receipt
Refund Processing	3-5 business days	Process refund to original payment method

Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Cards: 3-5 business days
• Bank Transfers: 5-7 business days
• Digital Wallets: 1-3 business days
• Cash on Delivery: Bank transfer to provided account

Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases where:

• The product was received damaged or defective
• We shipped the wrong item
• The product doesn't match the website description

Partial Refunds

In some cases, we may offer partial refunds when:

• Only part of the order is being returned
• The product has minor wear or damage
• Some accessories are missing

Exchange Policy

We also offer product exchanges for:

• Different sizes or colors (if available)
• Similar products of equal or lesser value
• Defective products for the same item

Contact Us

If you have any questions about our refund policy or need assistance with a return, please don't hesitate to contact us.